Petplatedispozys 30-Day Return & Exchange Policy
We want you and your pet to be completely happy with your purchase! If you’re not satisfied, we offer a simple 30-day return process.
Return & Exchange Basics
30-Day Window: Request a return within 30 days of delivery
Full Refunds: Original payment method (minus shipping)
Free Exchanges: For defective/wrong items
Easy Process: Start returns by email
What Can Be Returned?
✔ New, unused pet toys in original packaging
✔ Items with tags and no signs of use
✔ Defective or damaged items (we cover return shipping)
What Can’t Be Returned?
❌ Used, opened, or damaged pet toys (hygiene reasons)
❌ Custom/personalized items
❌ Final sale/clearance items (marked at checkout)
How to Return
- Email Us First
Contact [email protected] within 30 days with:- Your order number
- Photos of the item (if defective)
- Reason for return
- Wait for Approval
We’ll respond within 2 business days with:- Return authorization
- Return shipping label (if applicable)
- Instructions
- Ship It Back
- Pack securely in original packaging
- Include all original tags/accessories
- Ship within 7 days of approval
Refund Processing
- 5-7 business days after we receive your return
- Refund goes to original payment method
- Shipping costs non-refundable (unless our error)
Exchanges
Prefer a different item? We’ll:
- Process a refund so you can reorder
OR - Ship a replacement if available (free for defective items)
Damaged/Wrong Items?
Contact us within 48 hours of delivery with photos for fastest resolution!
Questions?
📧 [email protected]
📞 Mon-Fri 9AM-5PM PT
Every pet deserves perfect playthings – we’re here to make it right! 🐶🐱