Order Processing Time

• All orders are processed and prepared for shipment within 1-3 business days (excluding weekends and holidays).
• During promotions or peak seasons (e.g., Black Friday, Christmas), processing may take 3-5 business days. We will notify you via email if delays occur.

Domestic U.S. Shipping

Important Notes

• Remote areas (e.g., Alaska, Hawaii) may experience an additional 1-3 business days in transit.
• Carrier holidays may affect delivery times. Please plan orders accordingly.

International Shipping

We currently do not offer international shipping. For customers outside the U.S., please email us at [email protected] to inquire about future availability or special arrangements.

Order Tracking

• Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package.
• If you don’t see the email, check your spam folder or visit our Order Status page for updates.

 Delayed or Lost Packages

• If tracking shows “delivered” but you haven’t received your package, first check with neighbors or your local post office.
• If a package is lost or delayed beyond 7 business days, contact our support team. We will assist in filing a claim or reship your order (subject to stock availability).

Returns & Exchanges

• If an item arrives damaged, please contact us within 48 hours of delivery with photos. We will replace it or issue a refund at no cost.
• Non-defective returns require customers to cover return shipping fees. See our [Return Policy] for details.

Contact Us

Questions about shipping? Reach out anytime:

• Email: [email protected]
• Live Chat: Monday–Friday, 9 AM – 5 PM PT

The Petplatedispozys Team
Our Pawsome Mission: To make every playtime safe and joyful for pets!